Sizing & Shipping
SIZING
Helmets are like shoes, every head is different (as are feet) therefore the best way to buy a helmet is to call into your Kali retail stockist and have your helmet fitted by a retail professional, this way you ensure your helmet is fitted properly. Should you know your head size and shape and wish to purchase your helmet online make sure you measure your head properly as you will be liable for freight should you need to return your helmet.
SHIPPING
We ship to New Zealand Nationwide & Australia Urban. Your order is important to us, which is why we want to make sure that your products arrive on time and in excellent condition.
For Great Barrier Island customers, your order is accepted via email only, please email to info@kalinz.nz for more enquiries.
General Shipping Information
Returns
Returns due to sizing discrepancies are at the cost of the purchaser, please measure your head accurately before purchase and follow the sizing guide supplied.
*In-stock items
Is usually processed and dispatched from our warehouse within 2~4 working days.
*Backorders/Pre-orders
If the items you have selected are currently not in stock we will give you an expected shipping time at checkout or by a follow-up email.
Delivery Timeframes
We are partnered with third-party courier companies in New Zealand to deliver all goods via Track and Trace. Items will normally be delivered during working hours only.
The delivery timeframes are usually 1-2 working days to Auckland, 2-3 working days to North Island, 3-5 working days to South Island. However, it can take up to 8 working days for rural or out of the way areas.
Track your orders
When your order has been processed and shipped, you will receive an e-mail notification from us which will include the shipping details and the tracking number. Once your order has shipped from our warehouse, please directly contact the courier company with any inquiries about the status of your package.
We use a third party courier company to ship orders. If you have any questions regarding the status of your shipment, Kali NZ will try our best to help you contact the courier company. However, we have no controls over the courier companies' delivery timeframe or outcome. Therefore, the fastest and the best way is you directly contact the courier company with any inquiries about the status of your package.
We use these courier companies to ship orders around NZ:
Aramex: 09 6343704 https://www.aramex.co.nz PBT: 0800 367 728 https://pbt.nz/
Castle Parcel: 0800 404 303 https://www.castleparcels.co.nz/
Courier Post: 0800 268 743 https://www.courierpost.co.nz/
Parcelport: 09 280 6213 https://www.parcelport.co.nz/
Post Haste: 09 525 2060 https://www.posthaste.co.nz
For any further request, please email to our customer service: info@kalinz.nz
Change of delivery address
We can change the delivery address if the order is not shipped.
Once an order is shipped we are unable to redirect the package to a different address and is the customer's responsibility to coordinate with the courier company.
Shipping Delay or Stolen Shipment
If there are Shipping Delays, it may take an additional 7-10 business days for delivery.
Please note: Shipping delays are completely out of our control, and Kali NZ is not responsible for the delay that is occurred by the NZ courier company.
Normally all packages are sent out with instruction for the package to be left at the front door unless instruction is given by the customer that a signature must be recieved. We have no control over what happens to your package once the courier delivers it. We do not replace or refund orders that are scanned "delivered" by the courier companies.
We are not responsible for lost or stolen packages or packages delayed in transit.
Non-Refundable Shipping
Original shipping fees are non-refundable. Shipping fees cover the services provided by the carrier and will not be refunded if an item is returned for any reason.
Shipping to Rural Areas
Please note: all rural freight delivery addresses will attract a Rural Delivery surcharge.
Our freight estimates on our website are to the registered freight company depot address, closest to the customers delivery address and to most metropolitan addresses. For rural area address, freight companies reserve the right to charge a surcharge where they deem necessary. In the case, if the original shipping fee charged is not sufficient to cover the Rural Delivery Surcharge to deliver to the customer’s provided address, your order will be delivered to the nearest freight company depot address. From that point, it’s the customer’s responsibility to arrange delivery at your cost. When your order is ready for collection depot staff will give you a call to let you know.
If you are not able to collect it from the depot and require a door-to-door service, our staff member will contact you by email to let you know the extra fee for the Rural Surcharge needed for for the freight company to deliver the package in your provided address.
Delivery Point Policy
“Delivery Point” means an outside area of the Premises, such as the Customer’s front door, or any particular outside area specified by the Customer on a particular Product order form. If the Premises are a multi-level building, the Delivery Point shall be located on the ground floor of such building. For customers who live rural, the delivery point may not be the residence stated.
Deliveries will be made to the Delivery Point. If the courier brings the Products inside the Premises, beyond the Delivery Point, at the request of the Customer, the Customer needs to pay the additional fee.
Authority to leave / non-signature required delivery
For any authority to leave (ATL) and (or) non-signature required delivery request, meaning you have agreed that our courier companies will not be liable for any damages or losses to a package left in accordance with the instructions provided.
For more information about our warranty, claims and return, please email us at info@kalinz.nz